Question 1

How long does setup take?

Accepted Answer

Most dealers run their first conversion within 15 minutes of signing up. See our Help Center for the step-by-step.

Question 2

What's required to get started?

Accepted Answer

Your Design Flex XML export — that's the only file you need. Connecting QuickBooks Online takes two clicks. If you use your own internal SKUs or pricing, you can optionally add a SKU mapping (a simple CSV upload).

Question 3

Do I need a credit card to sign up?

Accepted Answer

No. The 14-day free trial requires no payment information. Unlimited conversions at no cost.

Question 4

Do I have to change how I work?

Accepted Answer

You keep designing in Design Flex exactly as you do today. The only change: instead of retyping every line into QuickBooks by hand, you run Design Flex's built-in export (two clicks — we'll show you where) and upload the file. Thirty minutes of typing becomes thirty seconds — and typos on custom pieces, the expensive kind, go away.

Question 5

Why do I need to sign up with my Cyncly email?

Accepted Answer

Your KitchenAPI account is validated against your registered Cyncly Design Flex user — that's how we keep the platform limited to real Design Flex users. Use the same email address you use with Cyncly.

Question 6

Does KitchenAPI work with 2020 Design Live?

Accepted Answer

KitchenAPI fully supports Design Flex exports today. 2020 Design Live compatibility is being validated with early customers — contact us with a sample export and we'll confirm yours works.

Question 7

What if I'm on an older version of 2020 Design (pre-Cyncly)?

Accepted Answer

If your version can produce an XML export, there's a good chance we can support it. Send us a sample export and we'll confirm before you commit to anything.

Question 8

Does it work with European design tools?

Accepted Answer

Currently no. KitchenAPI is built for the North American kitchen and bath market. Future versions may add European support.

Question 9

Can you connect directly to Cyncly's systems?

Accepted Answer

KitchenAPI works with Design Flex's built-in XML export — the Application Integration report you already have. No connection to Cyncly's systems is required, and nothing about your Cyncly setup changes.

Question 10

Why isn't my Design Flex XML file readable?

Accepted Answer

The most common cause: Design Flex's 'Envisioneer XML' is a CAD output that's easy to confuse with the design export. The correct file comes from Presentation → Reports → Application Integration → Run (Simple export). Also check you're not uploading your .kit project file — that's Design Flex's native save format, not the export. Still stuck? Send us the file and we'll tell you exactly what it is.

Question 11

Which QuickBooks versions are supported?

Accepted Answer

QuickBooks Online (all tiers — Simple Start, Essentials, Plus, Advanced) via direct API push. QuickBooks Desktop Pro / Premier / Enterprise (2018 and newer) via IIF import — Intuit offers no API for Desktop, so we generate a clean, validated IIF you import in one step. QuickBooks for Mac is not currently planned.

Question 12

Does it work with QuickBooks for Mac?

Accepted Answer

QuickBooks Online is supported today via direct API push. QuickBooks for Mac is not currently planned.

Question 13

Will it overwrite my existing QB data?

Accepted Answer

No. KitchenAPI generates new invoices/estimates. Your existing customers, items, and history are untouched. New customers from Design Flex are added; existing customers are matched by name.

Question 14

What about Canadian dealers and metric dimensions?

Accepted Answer

US dealers are fully supported today. Canadian support (CAD and GST/HST handling) is on our roadmap — contact us if you're a Canadian dealer and we'll let you know when it's validated. Metric dimensions in your Design Flex file are preserved in line item descriptions.

Question 15

How does tax work?

Accepted Answer

Your QuickBooks calculates tax using your existing tax settings — KitchenAPI never invents tax amounts. Documents arrive with tax computed exactly as if you'd entered the lines by hand.

Question 16

Where do the prices on my estimate come from?

Accepted Answer

Your choice: the prices in your Design Flex file, or your own price list via SKU Mappings (which overrides the file). Every conversion produces a full mapping report showing exactly what happened to every line — every price, every match, every field.

Question 17

What about items I don't bill — appliances, samples, fillers?

Accepted Answer

Set exclusion rules once (for example: skip appliances and zero-quantity rows), and every conversion filters them automatically. Your estimate comes out billables-only.

Question 18

What about installation, delivery, countertops — things I add myself?

Accepted Answer

KitchenAPI builds the product side of your estimate — every cabinet, every SKU, every price. You add your services and custom lines in QuickBooks the way you always have. Think of it as your draft arriving mostly done, instead of starting from a blank screen.

Question 19

How are customers handled?

Accepted Answer

Three ways: pick an existing QuickBooks customer when you run the conversion, let KitchenAPI match the customer name from your file to your QuickBooks list, or — if there's no match — have the customer created automatically (you can also set a pipeline to require a match instead). Your existing customer records are never modified.

Question 20

Does it create estimates or invoices?

Accepted Answer

Either — each pipeline is set to create estimates or invoices. Most dealers start with estimates.

Question 21

What happens if a designer revises a quote and re-exports?

Accepted Answer

KitchenAPI never updates or overwrites documents that already exist in your QuickBooks. Duplicate protection checks the document number before every post — if that number already exists, the conversion flags it instead of creating a double. For a revision, adjust or delete the original in QuickBooks (or use a new document number) and re-run. Your books never change without an explicit action.

Question 22

Do customer discounts and markup tiers survive the conversion?

Accepted Answer

Line pricing posts exactly as your Design Flex export (or your SKU mapping) specifies — including premiums and upcharges. QuickBooks-side customer discount rules aren't automatically applied to API-created documents, so apply discounts in Design Flex before exporting, or on the document in QuickBooks afterward.

Question 23

Does KitchenAPI populate QuickBooks Classes, Locations, or Jobs?

Accepted Answer

Not currently — documents post without Class or Location tags. If your shop runs job costing on QuickBooks Classes, tell us: it's high on our list, and it's exactly the kind of field our conversion engine is built to add.

Question 24

What about discontinued or renamed items?

Accepted Answer

KitchenAPI doesn't track inventory or stock levels — it converts what your export contains. If an item in your export no longer matches anything in your QuickBooks item list or SKU mapping, it's clearly flagged in the conversion's mapping report (or, if you've set strict matching, the run stops and tells you exactly which lines need attention). Nothing posts silently wrong.

Question 25

How exact is customer matching? What about near-duplicates?

Accepted Answer

Matching is exact by name — deliberately. We'd rather flag 'Smith Residence' as new than guess it's the same as 'John & Mary Smith' and attach an estimate to the wrong customer. When you run a conversion you can also simply pick the existing QuickBooks customer, which sidesteps near-duplicates entirely.

Question 26

Is my data secure?

Accepted Answer

Yes. All data is encrypted at rest. Customer credentials use envelope encryption with single-use signed tokens. Multi-factor authentication is available for every account. Each tenant's data is structurally isolated.

Question 27

Where is my data stored?

Accepted Answer

Supabase (US-East region). The same infrastructure powering thousands of B2B SaaS apps. Industry-standard security controls.

Question 28

Do you store my QuickBooks credentials?

Accepted Answer

If you use the direct API push integration, OAuth tokens are encrypted at rest, never visible to humans, never decryptable except via a single-use signed token within a 5-minute window.

Question 29

What does KitchenAPI cost?

Accepted Answer

Start with a 14-day free trial — unlimited conversions, no credit card. After that, plans are priced per designer seat; see the Pricing page for current plans, and contact us for multi-location pricing.

Question 30

What happens when my trial ends?

Accepted Answer

Your account and data stay intact. To keep converting, pick a plan — we'll invoice you directly, no credit card required on the site.

Question 31

What happens to my data if I cancel?

Accepted Answer

Your data remains in your account for 30 days after cancellation. Export your SKU mappings and conversion history during that window. After 30 days, data is permanently deleted.

Question 32

How does Professional Services pricing work?

Accepted Answer

Simple setup help — like building your SKU mapping or first pipeline — is a small flat fee. Custom integrations (connecting your ERP or a custom API) are scoped and quoted per project. You'll always know the price before any work starts.

Question 33

Can multiple designers use one account?

Accepted Answer

Yes — invite team members from Settings > Team Members. Licensing is per designer seat.

Question 34

Can my prices and product numbers stay in sync with QuickBooks?

Accepted Answer

SKU Mappings is built for exactly this: upload your internal product numbers and prices once, and every conversion applies them automatically. It becomes your design team's single source of truth — no more passing price sheets around.

Question 35

What if my ERP isn't on your list?

Accepted Answer

Any system that accepts CSV imports works today. We can also deliver converted data directly into your own database (Postgres, MySQL, SQL Server) through our custom delivery option. Other ERPs — NetSuite, Acumatica, Dynamics, Sage — are available through Professional Services. Contact us about a custom integration.

Question 36

Can one account post to multiple QuickBooks company files?

Accepted Answer

Today, each KitchenAPI account connects to one QuickBooks company. Dealer groups running separate books per location are a real scenario we're building toward — contact us and we'll scope your structure as part of onboarding.

Question 37

How do I get support, and how fast do you respond?

Accepted Answer

Support is email-first at support@kitchenapi.com — every message lands directly with the team that built the product. During your trial and onboarding you'll typically hear back within one business day. The Help Center also covers the most common setup and troubleshooting questions step by step.

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